Return Policy

Last updated: July 30, 2026

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer returns within 14 days from delivery date days of purchase. You can return your product for store credit or a refund to the original payment method.

Conditions of Return

Original paintings must be returned in the same condition as delivered, unaltered and undamaged, in their original packaging where possible. Buyer is responsible for return shipping and insurance unless the piece arrived damaged or significantly not as described, in which case Jenn Royster Art will cover return shipping costs.

Return Process

To return an item, email us at customerservice@jennroyster.art with your Order Number and return reason and our support team will be happy to assist you with the next steps.

You will be liable for any return shipping charges.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 7-10 business days days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at customerservice@jennroyster.art

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellations

You may cancel your order with 24 hours from the time your order was placed.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@jennroyster.art.